8. Even after successful conversion of the uploaded pathway, I did not receive the .zip file containing the web-publishable format of the pathway.
If "No" was chosen for "Publish on PRIME Pathway Repository" field during the conversion process, the .zip file may be lost due to poor internet connection. Please try converting again to upload the information, the pathway xml file and the pathway image file.If "Yes" was chosen for "Publish on PRIME Pathway Repository" field during the conversion process, send an email to the administrator with your userID and the name of the pathway requesting the .zip file.